![]() ![]() The consequences of rushing to rely solely on AI systems to provide access to medical services, prioritisation for housing, or recruiting and hiring tools for companies can be tragic systems can exclude and cause harm at scale. Although the conversation about AI may be pervasive, its use is not and does not have to be. It quickly became apparent that the affected community did not want an AI program instead of a trained human therapist. In early 2023, Koko, a mental health app, “tested GPT-3 to counsel 4,000 people but shut the test down because ‘it felt kind of sterile’”. The answers to these questions should drive constraints for developers to implement, and should drive the decision about whether and how to use AI. Despite the technological hype, those deciding how to use AI should first ask the affected community members: “What are your needs?” and “What are your dreams?”. Generative AI may impress us with its ability to produce headshots, plan vacation agendas, create work presentations, and even write new code, but that does not mean it can solve every problem. Whereas designers have a great deal of power in determining how AI tools work, industry leaders, government agencies and nonprofit organisations can exercise their power to choose when and how to apply AI systems. Different people may have different opinions based on their cultural background, taste preferences, or experiences.” Ultimately, the question of which country has the best jollof rice is subjective and depends on personal preference. ![]() For instance, when I ask ChatGPT, “What country has the best jollof rice?”, it responds: “As an AI language model, I don’t have personal opinions, but I can provide information. AI has often been depicted as a completely self-sufficient, self-teaching technology however, in reality, it is subject to the rules built into its design. As Amy Sample Ward and I point out in our book, The Tech That Comes Next, technology is a tool created by humans, and therefore subject to human beliefs and constraints. The release of ChatGPT to the general public thrusts AI into the limelight, and many are left wondering: how it is different from other technologies, and what will happen when the way we do business and live our lives changes entirely?įirst, it is important to recognise that AI is just that: a technology. These terms have been used to describe artificial intelligence over the past several months. ![]()
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